GDPR Compliance

Last Updated: 1 June 2026

Our Commitment to GDPR

civet-flow is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This page outlines how we comply with GDPR requirements and your rights as a data subject.

Legal Basis for Processing

We process your personal data based on one or more of the following legal grounds:

• Consent: You have given clear consent for us to process your personal data for specific purposes
• Contract: Processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
• Legal Obligation: Processing is necessary for us to comply with the law
• Legitimate Interests: Processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests

Your Rights Under GDPR

As a data subject, you have the following rights:

Right to Access

You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge, subject to verification of your identity.

Right to Rectification

You have the right to request correction of inaccurate personal data or to complete incomplete data.

Right to Erasure

You have the right to request deletion of your personal data in certain circumstances, including where the data is no longer necessary for the purposes for which it was collected.

Right to Restriction of Processing

You have the right to request that we restrict processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.

Right to Data Portability

You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller.

Right to Object

You have the right to object to processing of your personal data where we are relying on legitimate interests, including processing for direct marketing purposes.

Right to Withdraw Consent

Where we rely on consent as the legal basis for processing, you have the right to withdraw your consent at any time.

How to Exercise Your Rights

To exercise any of your rights under GDPR, please contact us at:

Email: [email protected]
Subject: GDPR Rights Request

We will respond to your request within one month of receipt. In complex cases, we may extend this period by a further two months, in which case we will inform you of the extension and the reasons for the delay.

Data Protection Officer

For questions about our data protection practices or to contact our Data Protection Officer, please email [email protected].

Data Transfers

We primarily store and process data within the United Kingdom and European Economic Area. If we transfer data outside these regions, we ensure appropriate safeguards are in place to protect your personal data in accordance with GDPR requirements.

Data Breach Notification

In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant supervisory authority within 72 hours of becoming aware of the breach, where feasible.

Automated Decision-Making

We do not use automated decision-making or profiling that produces legal effects or similarly significantly affects you.

Complaints

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
United Kingdom
Tel: 0303 123 1113
Website: www.ico.org.uk

Updates to This Information

We may update this GDPR compliance information from time to time. We will notify you of any significant changes by posting the updated information on our website.